🌱 Every order from Nordic Essentials Store helps make a difference. By shipping directly from our trusted manufacturers, we reduce extra transport and lower carbon emissions - doing our part for a healthier planet. We also know how exciting it is to style your dream Nordic space, so we work hard to get your carefully chosen pieces to you smoothly and as quickly as possible. Here’s what to expect:

FREE SHIPPING ON EVERYTHING

We offer free shipping on all orders, no matter how much you spend. It is our way of saying thank you for choosing Nordic Essentials.

ORDER PROCESSING

We work diligently to make sure the transit time for orders is 1-3 business days (weekends and holidays excluded) with delivery on Mon-Fri.. Latest order time 18:00 (GMT). For larger items like furniture, mirrors, carpets, and lighting that require extra care in packing, processing may take up to 7 business days. We'll keep you informed with a notification once your order ships.

ESTIMATED DELIVERY TIMES

Typically, your Nordic treasures shipped within 4-8 business days and delivered between Mon-Fri. However, there may be occasional delays due to customs or import procedures in specific destinations. In a hurry? We can offer expedited shipping in 3-5 days! Just contact our friendly customer service team at info@nordicessentials.uk

TRACKING YOUR ORDER

Once your order is ready for shipping, you'll receive an email notification with a tracking number. Please allow 72 hours for the tracking information to update.

UK IMPORT TAXES & DUTIES

In the UK, import VAT and customs duties apply based on the value of the goods being imported:

  • Import VAT: Charged on all goods imported into the UK, regardless of value. The standard VAT rate is 20%, applied to the total value of the goods, including shipping and insurance costs. 

  • Customs Duty: Applicable to goods valued over £135. The duty rate varies depending on the type of goods and their country of origin.

These charges are determined by HM Revenue & Customs (HMRC) and are the responsibility of the customer. They are not included in the purchase price and must be paid upon delivery. For detailed information on specific duty rates and VAT, you can refer to the UK government's official guidance on Tax and customs for goods sent from abroad.(GOV.UK)

DELIVERY ISSUES

Should you encounter any challenges with receiving your order within 30 days of the shipping confirmation email, please don't hesitate to reach out! Contact us at info@nordicessentials.uk with your name and order number, and we'll be happy to investigate for you.

RETURNS

We want you to be completely satisfied with your Nordic Essentials experience. If, for any reason, an item needs to be returned, we offer a hassle-free policy. Unused items in original condition can be returned within 30 days of delivery for a full refund minus return shipping costs and 20% restocking fee. This fee helps cover the labor costs associated with return inspection and repackaging. For more details, please visit our dedicated Refund Policy page https://nordicessentials.uk/policies/refund-policy.

WE ARE HERE TO HELP

Do you have any questions? We are here to make your Nordic Essentials journey delightful! If you have any questions about shipping or anything else, please feel free to contact us via dedicated contact form or email us at info@nordicessentials.uk

PLEASE NOTE

At Nordic Essentials we are offering free shipping, which can result in slightly longer delivery times compared to domestic retailers. This is due to the global sourcing of our products. For the most accurate shipping estimates, please check the information provided at checkout.

CONTACT INFORMATION
Email: info@nordicessentials.uk
Customer service opening hours: Monday to Friday from 09:00 to 18:00 (GMT) 
REGISTERED IRISH COMPANY CRO755376