🌱 Every order from Nordic Essentials Store helps make a difference. By shipping directly from our trusted manufacturers, we reduce extra transport and lower carbon emissions - doing our part for a healthier planet. We also know how exciting it is to style your dream Nordic space, so we work hard to get your carefully chosen pieces to you smoothly and as quickly as possible. Here’s what to expect:
FREE SHIPPING ON EVERYTHING
We offer free shipping on all orders, with no minimum order requirement. It is our way of saying thank you for choosing Nordic Essentials.
SHIPPING LOCATIONS
This shipping policy applies to orders shipped within the Republic of Ireland and the United Kingdom. For UK customers, all applicable VAT and customs duties are pre-paid via our fulfillment partners. You will not be required to pay any additional VAT or import charges upon delivery.
ORDER PROCESSING
We work diligently to make sure the transit time for orders is 1-3 business days (weekends and holidays excluded) with delivery on Mon-Fri. Latest order time 18:00 (GMT). For larger items like furniture, mirrors, carpets, and lighting that require extra care in packing, processing may take up to 4 business days. We'll keep you informed with a notification once your order ships.
ESTIMATED DELIVERY TIMES
Typically, your Nordic treasures shipped within 8-14 business days and delivered between Mon-Fri. We use a pre-cleared VAT and customs process to minimise any risk of delays, ensuring your order arrives smoothly without unexpected charges. However, there may be occasional delays due to customs or import procedures in specific destinations.
In a hurry? We can offer expedited shipping in 3-5 days! Just contact our friendly customer service team at info@nordicessentials.uk.
TRACKING YOUR ORDER
Once your order is ready for shipping, you'll receive an email notification with a tracking number. Please allow 72 hours for the tracking information to update.
DELIVERY ISSUES
Should you encounter any challenges with receiving your order within 30 days of the shipping confirmation email, please don't hesitate to reach out! Contact us via the contact form or send and email at info@nordicessentials.uk with your name and order number, and we'll be happy to investigate for you.
RETURNS
We want you to be completely satisfied with your Nordic Essentials experience. If, for any reason, an item needs to be returned, we offer a hassle-free policy. Unused items in original condition can be returned within 30 days from the item delivery date.
For UK returns, no additional import VAT will be applied when using our approved return process. Please contact us before returning an item to ensure proper customs documentation is included. For more details, please visit our dedicated Refund Policy page https://nordicessentials.uk/policies/refund-policy.
WE ARE HERE TO HELP
Do you have any questions? We are here to make your Nordic Essentials journey delightful! If you have any questions about shipping or anything else, please feel free to contact us by calling our customer service team member at 00353 85 161 5569 or email us at info@nordicessentials.uk. We do our best to reply to your e-mail within 1-2 business days.
PLEASE NOTE
At Nordic Essentials we are offering free shipping, which can result in slightly longer delivery times compared to domestic retailers. This is due to the global sourcing of our products. For the most accurate shipping estimates, please check the information provided at checkout. We do not use Delivered Duty Unpaid (DDU) shipping for UK orders, as this method may result in unexpected fees and delivery refusals.
CONTACT INFORMATION
Email: info@nordicessentials.uk
Customer service opening hours: Monday to Friday from 09:00 to 18:00 (GMT)
REGISTERED IRISH COMPANY CRO755376